Privacy Policy
We are staunchly committed to protecting and meticulously safeguarding your privacy and personal data through advanced protection protocols and comprehensive security measures across our entire platform.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for maintaining comprehensive oversight of how your personal information is collected, used, and protected throughout our systems.
We may process usage data (“usage data”), which comprehensively includes browser type and version, operating system details, page view timestamps, referral sources, length of visits, and page interaction patterns. This information is collected through automated logging systems, cookies, and analytics tools and may include time spent on specific articles, interaction with parenting resources, and navigation patterns through our content. The source of this data is our analytics software and server monitoring systems. We process this information for several important purposes, including improving website performance, enhancing user experience, analyzing content effectiveness, and optimizing our parenting resources, which enables us to deliver more relevant content, improve site navigation, and personalize user experiences. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.
We may process account data (“account data”), which comprehensively includes email address, username, password hash, account preferences, notification settings, and account creation date. This information is collected through registration forms, account settings updates, and user preference selections and may include newsletter preferences, content filtering options, and communication preferences. The source of this data is direct user input during account creation and management. We process this information for account administration, service provision, security monitoring, and communication purposes, which enables us to maintain secure user accounts, deliver personalized content, and manage user preferences. The legal basis for this processing is the performance of a contract between you and us and our legitimate interests in proper administration.
We may process profile data (“profile data”), which comprehensively includes name, biographical information, parenting interests, children’s age groups, and content preferences. This information is collected through profile setup forms, preference settings, and user interactions and may include parenting approach preferences, specific areas of interest, and demographic information. The source of this data is user-provided information and interaction patterns. We process this information for content personalization, community features, targeted resource recommendations, and service improvement, which enables us to deliver relevant parenting advice, connect users with similar interests, and improve our content offerings. The legal basis for this processing is consent and our legitimate interests in providing personalized services.
Your Rights:
Right to Access: You have the right to access your personal data that we process and receive confirmation about how we use it. This includes the ability to review all personal information we hold, understand how it’s being used, and verify its accuracy. To exercise this right, you can submit a written request through our contact form or email us at [email protected]. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to confirm your identity.
Right to Rectification: You have the right to have inaccurate or incomplete personal data corrected or completed. This includes the ability to update profile information, correct account details, and modify preference settings. To exercise this right, you can either use our account settings interface or contact our support team directly. We will process your request within 15 days and may require account password verification, email confirmation, and identity documentation to process your request.
Right to Erasure: You have the right to request the deletion of your personal data when it’s no longer necessary for the purposes for which it was collected. This includes the ability to delete your account, remove specific information, and withdraw previous consent. To exercise this right, contact us through our dedicated data protection form. We will process your request within 30 days and may require account ownership verification, written confirmation of deletion request, and specific detail about data to be erased.
Right to Restrict Processing: You have the right to limit how we use your personal data, particularly when you have concerns about its accuracy or our processing methods. This includes the ability to pause data processing, temporarily disable features, and limit data usage scope. To exercise this right, submit a detailed request through our privacy portal. We will respond within 20 days and may require account security questions, processing preference specifications, and verification of restriction scope.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and transmit it to another service provider. This includes the ability to download your data, transfer information between platforms, and receive data in compatible formats. To exercise this right, use our data export tool or contact our privacy team. We will fulfill your request within 30 days and may require two-factor authentication, format specifications, and destination verification.Data Processing and Security Measures
At sarah-rachel.com, we carefully process various types of personal data to provide our parenting-focused services while maintaining strict security standards.
Service Data Processing
We process service data which includes account details, profile information, and parenting preferences. This processing involves automated collection and manual review, enabling us to personalize your experience and improve our services. For example, in the context of Parenting, this includes tracking child development milestones, storing family schedules, and managing childcare arrangements. The legal basis for this processing is legitimate interest and contractual necessity, specifically to provide personalized parenting resources and community support.
Technical Data Processing
We process technical data which includes device information, IP addresses, browser details, and usage patterns. This processing involves automated logging and analysis, enabling us to optimize site performance and user experience. For example, in the context of Parenting, this includes adapting content display for mobile viewing while nursing or managing child-safe content filters. The legal basis for this processing is legitimate interest, specifically to ensure proper website functionality and security.
Communication Data Processing
We process communication data which includes email correspondence, forum posts, and support inquiries. This processing involves message storage and response management, enabling us to provide effective support and community engagement. For example, in the context of Parenting, this includes managing parenting advice requests and moderating community discussions. The legal basis for this processing is consent and legitimate interest, specifically to facilitate community interaction and support.
Transaction Data Processing
We process transaction data which includes purchase history, payment details, and subscription information. This processing involves secure payment processing and order management, enabling us to provide seamless service delivery. For example, in the context of Parenting, this includes managing parenting course enrollments and digital resource purchases. The legal basis for this processing is contractual necessity and legal obligation, specifically to fulfill purchases and comply with financial regulations.
Preference Data Processing
We process preference data which includes content preferences, notification settings, and personalization choices. This processing involves preference tracking and implementation, enabling us to customize user experiences. For example, in the context of Parenting, this includes age-appropriate content filtering and parenting topic preferences. The legal basis for this processing is consent and legitimate interest, specifically to provide relevant content and improve user satisfaction.
Security Measures
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Privacy Shield certification, and Binding Corporate Rules. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by EU GDPR standards, CCPA requirements, and ISO 27001 certification, ensuring compliance with global privacy regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: Retained for the duration of active account plus 2 years for account recovery and service improvement
Usage Data: Retained for 12 months to analyze usage patterns and improve services
Transaction Records: Retained for 7 years to comply with financial regulations
Communication History: Retained for 3 years to maintain service continuity
Technical Logs: Retained for 6 months for security and performance analysis
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy
Essential cookies are fundamental to website functionality. These cookies manage user sessions, maintain security, and ensure basic site operations. We use them specifically for user authentication, protecting sensitive parental information, maintaining secure connections during browsing sessions, managing user preferences, and ensuring technical stability across our parenting resources and community features.
Essential cookies serve critical functions for basic website operations. They process login credentials and session data to enable secure access to personalized parenting resources. For example, in our Parenting context, these cookies maintain secure login states when accessing private parenting forums and protected child-related content.
Functional cookies enhance your experience by remembering your preferences. They enable language selection for multilingual parenting resources, region-specific childcare information, customized parenting content layouts, feature optimization for family-focused tools, and personalized settings for child development tracking.
Analytics cookies help us understand user behavior. They collect information about how parents interact with our resources, navigation patterns through child development content, usage of parenting tools and calculators, time spent on educational articles, and preferences for different types of family-focused content.
Performance cookies assess and improve website operation by monitoring site speed during peak parenting resource access times, identifying technical issues in interactive family tools, optimizing delivery of educational content, analyzing user experience with parenting resources, and tracking system performance across all features.
Cookie Management
You can control cookie preferences through your browser settings, our cookie consent tool, privacy preferences center, and account settings dashboard.
GDPR Compliance
For EU residents, we ensure explicit consent mechanisms before collecting any parenting-related data, minimize data collection to essential information only, limit data use to stated purposes, maintain strict storage limitations, and provide full transparency in all data processing activities.
CCPA Compliance
California residents have additional rights including knowing about personal information collected through parenting resource usage, deleting personal data from our family-focused platforms, opting out of data sales, receiving equal service regardless of privacy choices, and accessing all collected information about their family.
COPPA Compliance
Regarding users under 13, we implement strict age verification requirements, require parental consent for all activities, limit data collection to absolute necessities, maintain special protection measures for young users’ data, and provide comprehensive parental access rights to all child-related information.
Updates and Changes
Policy updates involve regular review procedures to maintain current standards, user notifications of any significant changes, consent renewal when required by law, clear documentation of all policy modifications, and continuous compliance monitoring with family privacy regulations.
Contact Information
For privacy-related inquiries:
Primary Contact: [email protected]
Response Time: Within 48 hours
Verification Required: For data-related requests
Available Support: Privacy concerns, data requests, rights exercise
This policy was created specifically for sarah-rachel.com and covers all associated services within the Parenting industry.